Crime Prevention – Your Business Depends on It

Whether you employ one person (yourself) or thousands, everyone who works for your company depends on it to make their living.  You have a responsibility to yourself, your employees, and your customers to keep your business as healthy as possible.

You have enough to worry about, just taking care of day-to-day operations.  You don’t need the added stress of unknown factors like criminal activity adding to the challenge.

Crime can be expensive.  There are the obvious considerations – the cost of repairs to property, financial impact of lost merchandise or materials.  And then there are the intangible by-products of crime.  You might have trouble attracting and keeping employees.  Customers might shy away from your business.  Your property value might drop.

At ProTELEC Alarms, we’ve been helping businesses deter, and respond to, criminal activity for more than four decades.  Our experience has made us better able to serve our customers.  Here are some things we’ve learned about protecting your business:

1)      Make sure there’s no place to hide. A well lit perimeter, and a property clear of trees, shrubs, and other objects that criminals can hide behind can dramatically reduce that chances of a break-in after hours.

2)      Fortify the perimeter. Strong locks on doors, unbreakable windows (we prefer polycarbonate coatings to actual steel bars, for aesthetic reasons) and other impediments to entry go a long way in determining which businesses get burglarized and which don’t.  Most criminals are opportunists, and are just looking for an easy target.  Don’t let your business be one.

3)      Install a monitored alarm system. Should someone enter your building, or even worse, target it when employees are on the premises, quick response is a key in safety enhancement and loss prevention.

4)      Consider CCTV. Good cameras, coupled with a digital video recorder unit, can document all the goings-on at your business.  Not only will they help deter criminals, but they’ll also provide evidence to be used in prosecution.

At ProTELEC Alarms, we are dedicated to protecting our customers’ livelihoods. To find out more about protecting your business with a monitored alarm system, call us toll-free at 877-949-1417 today.

ProTELEC Alarms is Proud to be 5-Diamond Certified

At ProTELEC Alarms we take our responsibility to protect the lives and property of our customers very seriously.  That’s why we’ve renewed our Five-Diamond certification with the Central Station Alarm Association (CSAA) – an international certification that shows our dedication to excellence in the heart of our business, the ProTELEC central monitoring station.

We know that when something untoward occurs, it is our people that make the difference that separates ProTELEC from other alarm companies.  We view our state of the art technology as a tool to be employed in life and property protection, but we inevitably view our investment in our employees as the most important improvement we make to our service.

Each and every one of our operators has passed the CSAA Central Station On-Line Operator Training Course, which covers all phases of central station communications with customers, law enforcement, fire and emergency services communications centres.  Each and every one of our operators has demonstrated:

  • Proficiency in alarm verification, which helps reduce false alarms.
  • Proficiency in communications with the Public Service Answering Points like the 911 centres.
  • Knowledge of electronic communications equipment.
  • Understanding of emergency preparedness procedures under a wide range of possible scenarios.

At ProTELEC Alarms, we’ve been helping our customers feel secure in their homes and businesses for over 45 years.  We view our customers as more than the source of our business – they’re our responsibility, and in a way, our family.  We’ve earned ourselves a loyal base of clients who know the value of a properly installed, monitored alarm system to protect the things they value most.  Call us toll-free at 877-949-1417, or register online to receive a free, no obligation consultation about professional monitoring of your residential or commercial alarm system.

Save Power This Summer with InTouch from ProTELEC Alarms!

The security benefits of an alarm system are well known.  Installation of a professionally monitored home security system can help protect the people and things that you value most – but did you know that it can also protect your budget and the planet?

Home automation technologies have progressed to the point that they can be easily incorporated into a monitored home alarm system, putting control of your energy use in the palm of your hand (literally, using an app on your smartphone) so that you can manage your energy consumption from afar.

Using ProTELEC’s InTouch Plus Home security app, which incorporates control for lighting and small appliances, you can turn your lights off and on, no matter where you are. This capability has two big benefits – it can give your home the appearance of occupancy, even when you’re not there, and it can help you manage your energy consumption.   As we all know, utility rates are going nowhere but up (increasing 2.75% this year alone), so installation of a system that can help you control your usage will provide a benefit now, and a larger one later when rates inevitably increase again.

You’ll be in touch and in control of all aspects of your home security.  Using a computer, tablet, or smartphone, you’ll be able to turn lights on and off, lock and unlock your doors, and even pull up a live video feed from your security cameras.

At ProTELEC Alarms, we do all kinds of system monitoring.  We’re in the business of protecting your home and family under all circumstances – not just in the event of a break-in.  If you’re interested in installing a new alarm system, or adding new capabilities to an existing system, call us (or visit our InTouch page online) and find out how we can help you be in control of your home, anytime and anywhere. Call us toll-free at 877-949-1417 today.

Access Control Solutions from ProTELEC

Security systems aren’t just about keeping people out of your businesses location.  They’re about access control – letting authorized people in, and keeping the unauthorized out.

In recent years, the technology of access control has changed significantly.  There are now nearly limitless ways to authenticate users, and grant access accordingly.  Whether you have five employees or five hundred, access control solutions exist to address your needs.

For small businesses, we recommend a simple swipe-card system.  For larger businesses, or those requiring a different level of security, there are a number of different approaches that can be taken.  The simplest solution is a keypad that requires each person entering to put in a personal identification number.  The highest level of security uses biometrics (body measurements, like fingerprints) to manage access.

While we don’t get many calls from top-secret superhero labs, we do have many clients who require solid access control solutions.  In today’s climate, it’s simply not possible to station a guard at the door 24/7.

Why use technology for access control?

In addition to keeping people out of places where they don’t belong, access control technologies can serve a wider purpose for your company.

In an emergency situation, they can provide details about the identity of persons in a specific location.  In the unfortunate case of a fire or other occurrence that requires you to account for all personnel, an access control log can provide life-saving information.

Should there be any suspicion cast on any of your employees, an access control log can provide you with evidence that can tell you where they were, and when.

At ProTELEC Alarms, we serve businesses of all sizes.  Whether you have one door or a hundred, one building or many, we can help you employ access control technology to your benefit.  To explore ProTELEC’s access control solutions, contact us online or call us toll-free at 877-949-1417 today.

Stay InTouch with your Home Alarm – There’s an App for That

The digital revolution has put the Internet in your pocket.  Your smartphone keeps you in touch with all the people who matter in your life – your family, your friends, your job.

Now, with the InTouch App form ProTELEC Alarms, it can keep you in touch with your home security system.

The InTouch App puts control of your home security system directly in the palm of your hand.  If an alarm or fault is triggered, you will know about it as quickly as our technicians in the monitoring centre.  Detailed information about the type of alarm that has been triggered will be sent to your smartphone.  If the alarm is false, you will be able to save yourself the cost and hassle of an unnecessary alarm response.

InTouch is available for Android and IOS devices, free to all ProTELEC customers.

The InTouch Plus App takes the functionality of In Touch up a few notches.  With the right hardware, InTouch Plus automates your home security process.  You can control your alarm system, door locks, household lights, and even your HVAC system remotely, as well as viewing a real-time video feed from your CCTV camera system.

Of course, the best alarm technology in the world is only as good as the people who monitor it.  ProTELEC Alarms takes great pride in our monitoring facility, staffed with professionals who appreciate the value of the people and property that they are protecting.

To find out about the many ways that a professionally monitored home alarm from ProTELEC can help you take care of your home, contact us online or toll-free by telephone at 877-975-0698.

Offsetting the Cost of your Alarm System with an Insurance Discount

To protect your property, first install a quality, monitored alarm system.  Then insure it with a reputable company, so that in the event that something does happen to your home, you’ll be compensated for your loss.

The two work hand in hand.  Insurance companies know that alarm systems reduce the risk to your property. That is why they will reward you for investing in an alarm system by reducing the premium that you pay for insurance.

Insurance companies also know that all alarms aren’t created equal.  In many cases, to qualify for a discount, a monitored system is required, like the systems offered by ProTELEC Alarms. Features that may result in a discount on your insurance premium include:

1) Intrusion Alarms

A monitored intrusion alarm is often enough of a deterrent to prevent a break-in.  In the event that an intrepid burglar does enter your home, it will reduce the amount of your loss by dispatching emergency response quickly. Find out more >>

2) Fire Alarms

Fire is a big risk.  Detecting smoke early can reduce damage to your building and its contents substantially. Find out more >>

3) Flood Protection Monitoring

With headquarters in the Winnipeg area, ProTELEC Alarms is no stranger to the hazards of flooding to your property.  We can monitor and alert you when water enters your premises, reducing the flood damage to your property. Find out more >>

4) Carbon Monoxide Alarm

Carbon Monoxide is a huge threat to you and your family, as there’s no way to detect its presence without a monitoring device.  The gas is colourless, odourless, and fatal in high concentrations.  If you install no other protection in your home, put in a CO2 monitor.  Find out more >>

Most insurance companies will offer a rebate on your premiums of up to 20%, which depending on your premium can reduce your alarm cost (and the price of peace of mind) by about half.  To find out more, contact ProTELEC online or toll-free by telephone at 877-975-0698.

Bring Your Own System

Has your business already made an investment in a security system?  Do you feel “trapped” by your current provider?  Want to switch, but don’t want to pay the cost of installation of a new system?.

ProTELEC Alarms can help.  While we can help businesses with new alarm system installations, we recognize that many existing systems provide adequate protection, and we won’t insist that you purchase one from us when you switch to ProTELEC monitoring.

ProTELEC’s monitoring centre, and the expertise that our monitoring technicians provide is the thing that separates us from the competition.

Our monitoring centre is active 24/7/365 – we always answer.  We can monitor most alarm systems, and our field support will be able to tell you about available service and upgrades for your existing alarm.

We believe that, in order to protect you, your business, and your employees, your alarm system has to be in working order.  That’s why we provide same day or next day response for service calls.  We’ll do our level best to ensure that the alarm in your location is working, no matter what make it is or where you bought it.

At ProTELEC alarms, we’ve been in the life protection business for over 45 years. In that time, we’ve earned ourselves a loyal base of clients who know the value of a properly installed, monitored alarm system to protect their businesses.  Call us toll-free at 877-949-1417 today, or register online to receive a free, no obligation consultation about professional monitoring of your commercial alarm system.

Protect Your Home from Any Future Repair Bills!

As time passes, even the most advanced alarm system and technology will experience wear, possibly leading to service issues and even false alarms. If your alarm system acts up, unexpected and sometimes costly repair fees can occur.

At ProTELEC, we offer a Peace of Mind warranty program that can protect you against any future repair bills.

How Does it Work?

For a small monthly fee, our Peace of Mind program will cover any future repair costs on your security system.  Not only are you protected against potential expensive repair bills, as part of the Peace of Mind program, you’re also guaranteed the same or next business day service if your alarm system acts up.  All this – at no extra charge to you!

Contact us now for more information or to sign up.

Protect Yourself From the Growing Problem of Identity Theft

If a thief takes your wallet, there’s a pretty good chance that they’re after something far more valuable than your cash or credit cards.

They’re after your identity.

Identity theft is a growing problem in Canada.  The RCMP reports more than 10,000 cases of identity theft each year, representing total losses of more than 10 million dollars.

The ways in which your identity can be stolen range from relatively unsophisticated (stealing your wallet, going through your garbage) to elaborate schemes involving fraudulent telemarketers, websites, or computer programs called malware, designed to take personal information from your computer without you knowing.

When someone takes your identity, they will often open credit cards and lines of credit in your name and purchase a lot of merchandise in a hurry so that they can sell it before their scheme is discovered.  While your personal liability is limited in the case of an identity theft, the damage that it can do to your credit is quite difficult to sort out, and it may be years before your life returns to normal.  People whose identities have been stolen often report feelings of anxiety and violation after the fact.

Protect Yourself

There are some things you can do to protect yourself from identity theft.  The first is to improve your general household security.

Install good locks and a monitored alarm system to deter burglars, who will often steal your wallet not because it has money in it, but because it has personal information they can use or sell.

Get a paper shredder, and use it on all paper that contains personal information before discarding it.

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Never, ever disclose personal information (especially your SIN, Credit Card information, or PIN numbers).

Beware of phishing emails and websites. Never respond to an email that asks you to visit a website and put in personal information, especially credit cards.

If you think you might be a victim of identity theft, contact your local police department immediately.

Benefits of Burglar Proof Glass

It’s widely known that the perimeter of your home can be strengthened to reduce the chance of a break-in.  We routinely choose metal doors for our home’s exterior, and use high quality deadbolt locks to secure them.

It’s also widely known (by homeowners and burglars alike) that the weakest part of your home’s perimeter defence is the windows.

Our homes have windows designed to let light and air in.  It’s very hard to keep intruders out given those parameters, and some of the things that we have resorted to in the past in the name of security are unsightly compromises.  Old-fashioned “security glass” had a wire mesh embedded in it, which strengthened it to the point where it would deter all but the most determined of burglars.  Unfortunately, the overall effect made it look like we had covered our windows with chicken wire.  Security bars are often placed over the most accessible windows in the home – those on the lower levels.  Nothing makes you feel more claustrophobic than windows that give the impression that you’re living in Alcatraz.

Today’s burglar resistant windows use a two-part process that joins a flexible polymer with a hard one. The result is a window that has similar transparency to regular window glass, with far more resistance to breakage caused by impact.  These windows come in several grades, ranging from glass suitable for most household applications to full-on bulletproof glass.

Ideal for installation in your home, today’s impact resistant window treatments are less expensive than you might think.  There are many manufacturers, and the best ones have engineered frames to prevent burglary while still allowing the windows to be used to let air into your home.

If you’re looking to strengthen the exterior of your home to prevent perimeter breaches, burglar-resistant windows are an excellent way to tell criminals that you mean business.  They’re not likely to spend too much time looking for alternate points of entrance once they see that you’ve installed impact-resistant glass.

At ProTELEC Alarms, we are the in business of protecting life and property.  Check our blog often for ideas on how to keep your business protected and secure.  Contact us for more information on commercial security systems for your Winnipeg business.