Frequently Asked Questions

For Business:

I need an alarm but don’t know what I need? What should I do?

Security systems should be custom designed around the layout of your house and or business. To properly protect you, ProTELEC will always make an appointment to come visit you to provide you with a free, no obligation, security evaluation and quotation. During this visit we will identify all of the areas of your home/business that should be protected, explain how our security system works, show you actual alarm devices and identify any options that you should consider.

Who will install my security system?

Only trained ProTELEC and Servo installers do the installations. They are fully trained, licensed, bonded and in uniform.

The facility I moved into already has an alarm system installed. Can I use the equipment?

ProTELEC can monitor any existing alarm system and will show you how to operate it.

What is CheckMate?

CheckMate is a communication service that will contact persons who are working or living alone according to preset schedules to check on them to ensure that they are okay.

Do I have to monitor for fire?

If you are a small business and do not have a fire panel or sprinkler system, you are not obligated to do so, however it is highly recommended that you do. ProTELEC does offer fire protection options for small businesses that are very cost effective and can potentially save thousands of dollars through a fast fire alarm response.

For home owners:

I need an alarm but don’t know what I need? What should I do?

Security systems should be custom designed around the layout of your house or business. To properly protect you, ProTELEC will always make an appointment to come visit you to provide you with a free, no obligation, security evaluation and quotation. During this visit we will identify all of the areas of your home/business that should be protected, explain how our security system works, show you actual alarm devices and identify any options that you should consider.

Who will install my security system?

Only trained ProTELEC installers do the installations. They are fully trained, licensed, bonded and in uniform.

Do I have a warranty?

Yes, all new security systems installed by ProTELEC / Servo come with our warranty program that covers the repair of your system for one year.

What if I set it off accidentally?

Please contact our Monitoring Centre immediately at 1-800-563-7768. Also, remember to have your authorization code handy when you call.

Do you need to have a landline? What if I only have a cell phone?

ProTELEC can install security systems that do not require a landline to communicate with their Monitoring station.

What if I move?

Please call our office to let us know when to stop monitoring and if we can be of service at your new location.